Determinants of Customer Satisfaction and eWOM in the Sharing Economy: Timeshare versus Peer-to-Peer Accommodations

Determinants of Customer Satisfaction and eWOM in the Sharing Economy: Timeshare versus Peer-to-Peer Accommodations

This study aims to investigate the differential effects of determinants of satisfaction on subsequent electronic word-of-mouth (eWOM) behavior in the sharing economy with peer-to-peer accommodations and timeshares. Data were collected from consumers who stayed at either a timeshare or peer-to-peer a...

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Bibliographic Details
Main Authors: Jennifer Redditt, Marissa Orlowski, Alan Fyall, Amy M. Gregory, Heejung Ro
Format: Article
Language:English
Published: MDPI AG 2022-02-01
Series:Tourism and Hospitality
Subjects:
sharing economy
eWOM
satisfaction
community belonging
timeshare
peer-to-peer accommodations
Online Access:https://www.mdpi.com/2673-5768/3/1/16

Internet

https://www.mdpi.com/2673-5768/3/1/16

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