QUALITY MEASUREMENT CUSTOMER SATISFACTION INDEX (CSI) METHOD AND IMPORTANCE-PERFORMANCE ANALYSIS (IPA) DIAGRAM PT. ASDP INDONESIA FERRY (PERSERO) Merak – Banten
Service quality is a very important aspect to be considered to retain consumers. PT. ASDP INDONESIA FERRY (PERSERO) Merak Banten its duties as providers and services in the field of crossings. Measurement of customer satisfaction by using the method of the Customer Satisfaction Index (CSI) and Impor...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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University of Brawijaya
2018-10-01
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| Series: | Journal of Engineering and Management in Industrial System |
| Subjects: | |
| Online Access: | https://jemis.ub.ac.id/index.php/jemis/article/view/279 |