Bad News and Quality Reputation among Users of Public Services
This manuscript examines whether the effect of anchoring bias is greater when citizens evaluate the quality of a public service after receiving negative initial information about service performance than after receiving positive information. It also tests whether there are differences in this anchor...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Colegio Oficial de Psicólogos de Madrid
2018-06-01
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| Series: | Journal of Work and Organizational Psychology |
| Subjects: | |
| Online Access: |
https://journals.copmadrid.org/jwop/archivos/articulo20180709101008.pdf
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