SERVICE QUALITY MODELS AS CUSTOMERS SATISFACTION TOOLS
In a competitive world, where companies must satisfy their customers to improve profitability and market share, a service quality measurement is an efficient tool. In the last years, there was a debate on service quality and it has led to the elaboration of numerous research papers and descriptive...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Academica Brâncuşi
2021-10-01
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| Series: | Analele Universităţii Constantin Brâncuşi din Târgu Jiu : Seria Economie |
| Subjects: | |
| Online Access: | https://www.utgjiu.ro/revista/ec/pdf/2021-05/28_Catana.pdf |