Six Sigma as a method of improving the quality of service process
The objective of the analysis conducted and described in this paper has been to present the practical application of the Six Sigma method based on the DMAIC cycle in improving the quality of the service process. The first part of the article contains the theoretical framework of six sigma and the is...
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| Format: | Article |
| Language: | English |
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Sciendo
2018-06-01
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| Series: | Production Engineering Archives |
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| Online Access: | https://doi.org/10.30657/pea.2018.19.03 |