Application of the SERVQUAL model to evaluate the quality in the transportation service in Morelia, Mexico
Purpose: The objective of this paper is to evaluate the quality of the public transportation system service in the city of Morelia, Mexico. Methodology: According to the needs of the study, the expectation-perception SERVQUAL model was adapted, which consists of 5 variables: Tangibility, Reliability...
| Үндсэн зохиолчид: | , , |
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| Формат: | Өгүүллэг |
| Хэл сонгох: | English |
| Хэвлэсэн: |
Universidad Nacional de Colombia
2019-10-01
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| Цуврал: | Dyna |
| Нөхцлүүд: | |
| Онлайн хандалт: | https://revistas.unal.edu.co/index.php/dyna/article/view/78368 |