The owners of new passenger vehicles: Some empirical findings on post-purchase patronage regarding servicing and repairs
Despite concern among motor vehicle manufacturers about the relationship between their franchised dealers and new vehicle owners regarding servicing/repairs, very little empirical research has been done to investigate the post-purchase perceptions of new vehicle owners. Research studies conducted in...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
AOSIS
1989-09-01
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| Series: | South African Journal of Business Management |
| Online Access: | https://sajbm.org/index.php/sajbm/article/view/952 |