Turnover in the hospitality industry: can reciprocity solve the problem?
Loss of employees is one of the main problems for the tourism industry, with many negative impacts on businesses. Human resource management practices, in particular organizational commitment and job satisfaction, are often indicated as possible tools to keep turnover rates down. Reciprocity can be...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Instituto de Investigación Social y Turismo
2013-09-01
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| Series: | PASOS Revista de Turismo y Patrimonio Cultural |
| Subjects: | |
| Online Access: | http://ojsull.webs.ull.es/index.php/Revista/article/view/325 |
| _version_ | 1818646543682502656 |
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| author | Guglielmo Faldetta Vincenzo Fasone Carmelo Provenzano |
| author_facet | Guglielmo Faldetta Vincenzo Fasone Carmelo Provenzano |
| author_sort | Guglielmo Faldetta |
| collection | DOAJ |
| description |
Loss of employees is one of the main problems for the tourism industry, with many negative impacts on businesses. Human resource management practices, in particular organizational commitment and job satisfaction, are often indicated as possible tools to keep turnover rates down. Reciprocity can be a powerful tool for managing the working relationship. When employees perceive commitment as a key element, which may exceed their expectations, employees will be more willing to demonstrate greater commitment to their organization. The main objective of this theoretical paper is to show how reciprocity can strengthen the working relationship, which increases job satisfaction and commitment, and thus contribute to lower turnover rates
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| first_indexed | 2024-12-17T00:48:19Z |
| format | Article |
| id | doaj.art-8a066b8e197942db87c2ecb4363012e2 |
| institution | Directory Open Access Journal |
| issn | 1695-7121 |
| language | English |
| last_indexed | 2024-12-17T00:48:19Z |
| publishDate | 2013-09-01 |
| publisher | Instituto de Investigación Social y Turismo |
| record_format | Article |
| series | PASOS Revista de Turismo y Patrimonio Cultural |
| spelling | doaj.art-8a066b8e197942db87c2ecb4363012e22022-12-21T22:09:51ZengInstituto de Investigación Social y TurismoPASOS Revista de Turismo y Patrimonio Cultural1695-71212013-09-0111410.25145/j.pasos.2013.11.052Turnover in the hospitality industry: can reciprocity solve the problem?Guglielmo FaldettaVincenzo FasoneCarmelo Provenzano Loss of employees is one of the main problems for the tourism industry, with many negative impacts on businesses. Human resource management practices, in particular organizational commitment and job satisfaction, are often indicated as possible tools to keep turnover rates down. Reciprocity can be a powerful tool for managing the working relationship. When employees perceive commitment as a key element, which may exceed their expectations, employees will be more willing to demonstrate greater commitment to their organization. The main objective of this theoretical paper is to show how reciprocity can strengthen the working relationship, which increases job satisfaction and commitment, and thus contribute to lower turnover rates http://ojsull.webs.ull.es/index.php/Revista/article/view/325Human ResourcesCompaniesTourism |
| spellingShingle | Guglielmo Faldetta Vincenzo Fasone Carmelo Provenzano Turnover in the hospitality industry: can reciprocity solve the problem? PASOS Revista de Turismo y Patrimonio Cultural Human Resources Companies Tourism |
| title | Turnover in the hospitality industry: can reciprocity solve the problem? |
| title_full | Turnover in the hospitality industry: can reciprocity solve the problem? |
| title_fullStr | Turnover in the hospitality industry: can reciprocity solve the problem? |
| title_full_unstemmed | Turnover in the hospitality industry: can reciprocity solve the problem? |
| title_short | Turnover in the hospitality industry: can reciprocity solve the problem? |
| title_sort | turnover in the hospitality industry can reciprocity solve the problem |
| topic | Human Resources Companies Tourism |
| url | http://ojsull.webs.ull.es/index.php/Revista/article/view/325 |
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