Pengaruh Responsiveness Perawat dalam Praktik Komunikasi Terapeutik terhadap Kepuasan Pasien Instalasi Rawat Inap RSU Haji Surabaya
Background: Patient’s satisfaction is one of indicators measured in the hospital minimum service standards. In Installation of Inpatient (IRNA) of Haji Surabaya hospital, there are 17 indicators, but only nine are met (52.94%). One of them is patients’ satisfaction level amounted to 74.35% out of th...
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| Format: | Article |
| Language: | English |
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Universitas Airlangga
2018-12-01
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| Series: | Jurnal Administrasi Kesehatan Indonesia |
| Online Access: | https://e-journal.unair.ac.id/JAKI/article/view/8258 |