PERANCANGAN E-CRM PADA PT ZERO CELCIUS INDONESIA
Purpose of this research is to analyze and design an appropriate system to help PT. Zero Celcius Indonesia in offering service to their customers, in order to keep a good relationship and communication, and also to obtain information as needed. Research methods used were library study, customers’ ne...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Bina Nusantara University
2008-05-01
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| Series: | CommIT Journal |
| Online Access: | https://journal.binus.ac.id/index.php/commit/article/view/486 |
| _version_ | 1797728497316134912 |
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| author | Ichwan Ridwan Tandjung Andy Wijaya Darwin Kesuma Obed Bubun |
| author_facet | Ichwan Ridwan Tandjung Andy Wijaya Darwin Kesuma Obed Bubun |
| author_sort | Ichwan Ridwan Tandjung |
| collection | DOAJ |
| description | Purpose of this research is to analyze and design an appropriate system to help PT. Zero Celcius
Indonesia in offering service to their customers, in order to keep a good relationship and communication,
and also to obtain information as needed. Research methods used were library study, customers’ needs
analysis, designing and creating of e-CRM system, programming, and system testing as suggested. Result got
from the survey to company was that the current CRM system was only run by limited company staffs.
Whereas the clients owned by company were considered quite many. Therefore, a CRM based on web or also
known as e-CRM was being created. So, the conclusion is that because of e-CRM, a better service to the
customers can be given more focus and a relationship between company and customers can be closer; not
only as market subjects, but as colleagues. |
| first_indexed | 2024-03-12T11:14:53Z |
| format | Article |
| id | doaj.art-8ae6880937e44f41a2515ee286bb5c53 |
| institution | Directory Open Access Journal |
| issn | 1979-2484 2460-7010 |
| language | English |
| last_indexed | 2024-03-12T11:14:53Z |
| publishDate | 2008-05-01 |
| publisher | Bina Nusantara University |
| record_format | Article |
| series | CommIT Journal |
| spelling | doaj.art-8ae6880937e44f41a2515ee286bb5c532023-09-02T02:20:45ZengBina Nusantara UniversityCommIT Journal1979-24842460-70102008-05-012181610.21512/commit.v2i1.486474PERANCANGAN E-CRM PADA PT ZERO CELCIUS INDONESIAIchwan Ridwan Tandjung0Andy Wijaya1Darwin Kesuma2Obed Bubun3Jurusan Teknik Informatika, Fakultas Ilmu Komputer, Universitas Bina Nusantara, Jln. K.H. Syahdan No.9, Palmerah, Jakarta Barat 11480Jurusan Teknik Informatika, Fakultas Ilmu Komputer, Universitas Bina Nusantara, Jln. K.H. Syahdan No.9, Palmerah, Jakarta Barat 11480Jurusan Teknik Informatika, Fakultas Ilmu Komputer, Universitas Bina Nusantara, Jln. K.H. Syahdan No.9, Palmerah, Jakarta Barat 11480Jurusan Teknik Informatika, Fakultas Ilmu Komputer, Universitas Bina Nusantara, Jln. K.H. Syahdan No.9, Palmerah, Jakarta Barat 11480Purpose of this research is to analyze and design an appropriate system to help PT. Zero Celcius Indonesia in offering service to their customers, in order to keep a good relationship and communication, and also to obtain information as needed. Research methods used were library study, customers’ needs analysis, designing and creating of e-CRM system, programming, and system testing as suggested. Result got from the survey to company was that the current CRM system was only run by limited company staffs. Whereas the clients owned by company were considered quite many. Therefore, a CRM based on web or also known as e-CRM was being created. So, the conclusion is that because of e-CRM, a better service to the customers can be given more focus and a relationship between company and customers can be closer; not only as market subjects, but as colleagues.https://journal.binus.ac.id/index.php/commit/article/view/486 |
| spellingShingle | Ichwan Ridwan Tandjung Andy Wijaya Darwin Kesuma Obed Bubun PERANCANGAN E-CRM PADA PT ZERO CELCIUS INDONESIA CommIT Journal |
| title | PERANCANGAN E-CRM PADA PT ZERO CELCIUS INDONESIA |
| title_full | PERANCANGAN E-CRM PADA PT ZERO CELCIUS INDONESIA |
| title_fullStr | PERANCANGAN E-CRM PADA PT ZERO CELCIUS INDONESIA |
| title_full_unstemmed | PERANCANGAN E-CRM PADA PT ZERO CELCIUS INDONESIA |
| title_short | PERANCANGAN E-CRM PADA PT ZERO CELCIUS INDONESIA |
| title_sort | perancangan e crm pada pt zero celcius indonesia |
| url | https://journal.binus.ac.id/index.php/commit/article/view/486 |
| work_keys_str_mv | AT ichwanridwantandjung perancanganecrmpadaptzerocelciusindonesia AT andywijaya perancanganecrmpadaptzerocelciusindonesia AT darwinkesuma perancanganecrmpadaptzerocelciusindonesia AT obedbubun perancanganecrmpadaptzerocelciusindonesia |