STUDENT SATISFACTION VS STUDENT ACHIEVEMENTS – SHOULD QUALITY MANAGEMENT SYSTEM IN HIGHER EDUCATION AIM AT STUDENT SATISFACTION OR STUDENT ACHIEVEMENTS?
Purpose – The paper emphasises the importance of student development and claim that quality assurance processes at the higher education institutions are not responding to the challenges related to the student engagement. The premise is that student satisfaction is insufficient indicator of quality...
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| Format: | Article |
| Language: | English |
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University of Zagreb, Croatia / Faculty of Economics and Business / Department of Trade and International Business
2020-01-01
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| Series: | Poslovna Izvrsnost |
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| Online Access: | https://hrcak.srce.hr/file/359922 |