Integrasi E-Servqual, Model Kano, dan HOQ dalam Meningkatkan Kepuasan Pelanggan Jasa Ojek Online
Online motorcycle taxi service providers become business opportunities that grow and develop. The development of digital business opportunities is also supported by the increasingly widespread service users. This research aims to determine the characteristics of online motorcycle taxi service users...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
LPPM Universitas Katolik Parahyangan
2020-10-01
|
| Series: | Jurnal Rekayasa Sistem Industri |
| Online Access: | http://journal.unpar.ac.id/index.php/jrsi/article/view/4043 |