DIMENSI KUALITAS PELAYANAN SEBAGAI UPAYA PENINGKATAN KEPUASAN PELANGGAN (Studi Pada Pelanggan Hotel X Semarang)
The problem in this study is the number of customer complaints at one of the Online Travel Agents (OTA) who stay at Hotel X Semarang which is allegedly caused by a condition between customer expectations and service quality. This study aims to analyze evidence of the physical effect (tangible), reli...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | Indonesian |
| Published: |
Universitas Muria Kudus
2020-10-01
|
| Series: | Business Management Analysis Journal |
| Subjects: | |
| Online Access: | https://jurnal.umk.ac.id/index.php/bmaj/article/view/5372 |