Implementation of Balanced scorecard in domestic commercial bank
The paper discusses the Balanced Scorecard model in one bank that operates on Serbian market. To obtain a more complete image of the bank efficiency in the long term, it is necessary to include non-financial indicators, such as clients' perspective, internal business processes, as well as learn...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Association of Serbian Banks
2022-01-01
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| Series: | Bankarstvo |
| Subjects: | |
| Online Access: | https://scindeks-clanci.ceon.rs/data/pdf/1451-4354/2022/1451-43542201126K.pdf |