Work stress, work-family conflict, and psychological distress among resort employees: a JD-R model and spillover theory perspectives
The hospitality industry is well-known for its challenging and high-pressure work settings. In this context, employees commonly face a multitude of stressors originating from their roles and job responsibilities, which can significantly impact their psychological wellbeing. Hence, based on the job d...
| Main Authors: | , , , , , , , , , , , , |
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2024-02-01
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| Series: | Frontiers in Psychology |
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| Online Access: | https://www.frontiersin.org/articles/10.3389/fpsyg.2024.1326181/full |
| _version_ | 1797311592254144512 |
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| author | Ahmed Hassan Abdou Ahmed Hassan Abdou Maha Abdul-Moniem Mohammed El-Amin Elham Farouq Ali Mohammed Hanem Mostafa Mohamed Alboray Hanem Mostafa Mohamed Alboray Aza Mohamed Sediek Refai Aza Mohamed Sediek Refai Muhanna Yousef Almakhayitah Abdullah Saleh Mohammed Albohnayh Abdulaziz Mohammed Alismail Mazen Omar Almulla Jawharah Saleh Alsaqer Maha Hassanein Mahmoud Maha Hassanein Mahmoud Adel Ibrahim Abdullah Elshazly Sahar Farouk Abdelgaed Allam Sahar Farouk Abdelgaed Allam |
| author_facet | Ahmed Hassan Abdou Ahmed Hassan Abdou Maha Abdul-Moniem Mohammed El-Amin Elham Farouq Ali Mohammed Hanem Mostafa Mohamed Alboray Hanem Mostafa Mohamed Alboray Aza Mohamed Sediek Refai Aza Mohamed Sediek Refai Muhanna Yousef Almakhayitah Abdullah Saleh Mohammed Albohnayh Abdulaziz Mohammed Alismail Mazen Omar Almulla Jawharah Saleh Alsaqer Maha Hassanein Mahmoud Maha Hassanein Mahmoud Adel Ibrahim Abdullah Elshazly Sahar Farouk Abdelgaed Allam Sahar Farouk Abdelgaed Allam |
| author_sort | Ahmed Hassan Abdou |
| collection | DOAJ |
| description | The hospitality industry is well-known for its challenging and high-pressure work settings. In this context, employees commonly face a multitude of stressors originating from their roles and job responsibilities, which can significantly impact their psychological wellbeing. Hence, based on the job demands-resources (JD-R) model and the spillover theory, this study aims to empirically explore the direct and indirect effect of work stress (assessed by role overload, ambiguity, and conflict) on psychological distress among frontline employees in 3- and 4-star Egyptian resorts while considering the mediating influence of work-family conflict (WFC). Four hypotheses were put to the test through the application of the PLS-SEM 4.0 version (4.0.9.9). Based on the findings from 563 frontline employees who participated in this research, the study supports the four hypotheses affirming that work-related stressors significantly contributed to employees' psychological distress. Further, the findings highlighted that these stressors significantly spill over into employees' family lives, generating conflicts between work and family roles. In addition, the results emphasized the significance of WFC as a contributing factor to employees' psychological distress. Finally, the study concluded that WFC partially mediates the link between work stress and employees' psychological distress. Based on these findings, some theoretical and practical implications for hospitality scholars, resort management, and policymakers were suggested to enhance the employees' wellbeing and mitigate psychological distress in this vital sector. |
| first_indexed | 2024-03-08T02:02:51Z |
| format | Article |
| id | doaj.art-8bf466609bf148c69f6534075c747bbb |
| institution | Directory Open Access Journal |
| issn | 1664-1078 |
| language | English |
| last_indexed | 2024-03-08T02:02:51Z |
| publishDate | 2024-02-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Psychology |
| spelling | doaj.art-8bf466609bf148c69f6534075c747bbb2024-02-14T05:01:20ZengFrontiers Media S.A.Frontiers in Psychology1664-10782024-02-011510.3389/fpsyg.2024.13261811326181Work stress, work-family conflict, and psychological distress among resort employees: a JD-R model and spillover theory perspectivesAhmed Hassan Abdou0Ahmed Hassan Abdou1Maha Abdul-Moniem Mohammed El-Amin2Elham Farouq Ali Mohammed3Hanem Mostafa Mohamed Alboray4Hanem Mostafa Mohamed Alboray5Aza Mohamed Sediek Refai6Aza Mohamed Sediek Refai7Muhanna Yousef Almakhayitah8Abdullah Saleh Mohammed Albohnayh9Abdulaziz Mohammed Alismail10Mazen Omar Almulla11Jawharah Saleh Alsaqer12Maha Hassanein Mahmoud13Maha Hassanein Mahmoud14Adel Ibrahim Abdullah Elshazly15Sahar Farouk Abdelgaed Allam16Sahar Farouk Abdelgaed Allam17Social Studies Department, College of Arts, King Faisal University, Al-Ahsa, Saudi ArabiaHotel Studies Department, Faculty of Tourism and Hotels, Mansoura University, Mansoura, EgyptDepartment of Education and Psychology, College of Education, King Faisal University, Al-Ahsa, Saudi ArabiaEducation Fundamentals Department, Applied College, King Faisal University, Al-Ahsa, Saudi ArabiaDepartment of Education and Psychology, College of Education, King Faisal University, Al-Ahsa, Saudi ArabiaMental Health Department, Faculty of Education, Suez Canal University, Ismailia, EgyptDepartment of Education and Psychology, College of Education, King Faisal University, Al-Ahsa, Saudi ArabiaDepartment of Psychology, Faculty of Arts, Helwan University, Cairo, EgyptSocial Studies Department, College of Arts, King Faisal University, Al-Ahsa, Saudi ArabiaDepartment of Education and Psychology, College of Education, King Faisal University, Al-Ahsa, Saudi ArabiaDepartment of Education and Psychology, College of Education, King Faisal University, Al-Ahsa, Saudi ArabiaDepartment of Education and Psychology, College of Education, King Faisal University, Al-Ahsa, Saudi ArabiaDepartment of Education and Psychology, College of Education, King Faisal University, Al-Ahsa, Saudi ArabiaDepartment of Geography, College of Arts, King Faisal University, Al-Ahsa, Saudi ArabiaDepartment of Geography, College of Arts, Mansoura University, Mansoura, EgyptDepartment of Curricula and Teaching Methods, College of Education, King Faisal University, Al-Ahsa, Saudi ArabiaDepartment of Education and Psychology, College of Education, King Faisal University, Al-Ahsa, Saudi Arabia0Department of Psychology, Faculty of Women, Ain Shams University, Cairo, EgyptThe hospitality industry is well-known for its challenging and high-pressure work settings. In this context, employees commonly face a multitude of stressors originating from their roles and job responsibilities, which can significantly impact their psychological wellbeing. Hence, based on the job demands-resources (JD-R) model and the spillover theory, this study aims to empirically explore the direct and indirect effect of work stress (assessed by role overload, ambiguity, and conflict) on psychological distress among frontline employees in 3- and 4-star Egyptian resorts while considering the mediating influence of work-family conflict (WFC). Four hypotheses were put to the test through the application of the PLS-SEM 4.0 version (4.0.9.9). Based on the findings from 563 frontline employees who participated in this research, the study supports the four hypotheses affirming that work-related stressors significantly contributed to employees' psychological distress. Further, the findings highlighted that these stressors significantly spill over into employees' family lives, generating conflicts between work and family roles. In addition, the results emphasized the significance of WFC as a contributing factor to employees' psychological distress. Finally, the study concluded that WFC partially mediates the link between work stress and employees' psychological distress. Based on these findings, some theoretical and practical implications for hospitality scholars, resort management, and policymakers were suggested to enhance the employees' wellbeing and mitigate psychological distress in this vital sector.https://www.frontiersin.org/articles/10.3389/fpsyg.2024.1326181/fullresort industrypsychological wellbeingwork-related stressorspsychological strainsfamily-life conflictWFC |
| spellingShingle | Ahmed Hassan Abdou Ahmed Hassan Abdou Maha Abdul-Moniem Mohammed El-Amin Elham Farouq Ali Mohammed Hanem Mostafa Mohamed Alboray Hanem Mostafa Mohamed Alboray Aza Mohamed Sediek Refai Aza Mohamed Sediek Refai Muhanna Yousef Almakhayitah Abdullah Saleh Mohammed Albohnayh Abdulaziz Mohammed Alismail Mazen Omar Almulla Jawharah Saleh Alsaqer Maha Hassanein Mahmoud Maha Hassanein Mahmoud Adel Ibrahim Abdullah Elshazly Sahar Farouk Abdelgaed Allam Sahar Farouk Abdelgaed Allam Work stress, work-family conflict, and psychological distress among resort employees: a JD-R model and spillover theory perspectives Frontiers in Psychology resort industry psychological wellbeing work-related stressors psychological strains family-life conflict WFC |
| title | Work stress, work-family conflict, and psychological distress among resort employees: a JD-R model and spillover theory perspectives |
| title_full | Work stress, work-family conflict, and psychological distress among resort employees: a JD-R model and spillover theory perspectives |
| title_fullStr | Work stress, work-family conflict, and psychological distress among resort employees: a JD-R model and spillover theory perspectives |
| title_full_unstemmed | Work stress, work-family conflict, and psychological distress among resort employees: a JD-R model and spillover theory perspectives |
| title_short | Work stress, work-family conflict, and psychological distress among resort employees: a JD-R model and spillover theory perspectives |
| title_sort | work stress work family conflict and psychological distress among resort employees a jd r model and spillover theory perspectives |
| topic | resort industry psychological wellbeing work-related stressors psychological strains family-life conflict WFC |
| url | https://www.frontiersin.org/articles/10.3389/fpsyg.2024.1326181/full |
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