Customer churn prediction in telecom sector using machine learning techniques

Customer churn prediction in telecom sector using machine learning techniques

In the telecom industry, large-scale of data is generated on daily basis by an enormous amount of customer base. Here, getting a new customer base is costlier than holding the current customers where churn is the process of customers switching from one firm to another in a given stipulated time. Tel...

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Bibliographic Details
Main Authors: Sharmila K. Wagh, Aishwarya A. Andhale, Kishor S. Wagh, Jayshree R. Pansare, Sarita P. Ambadekar, S.H. Gawande
Format: Article
Language:English
Published: Elsevier 2024-03-01
Series:Results in Control and Optimization
Subjects:
Churners
Customer churn prediction
Up-sampling
Classifiers
Survival analysis
Online Access:http://www.sciencedirect.com/science/article/pii/S2666720723001443

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http://www.sciencedirect.com/science/article/pii/S2666720723001443

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