Smart customer service in unmanned retail store enhanced by large language model

Abstract In unmanned retail store, providing smart customer service requires two stages: understanding customer needs, and guiding the customer to the product. In this paper, we propose an end-to-end (Customer-to-Shelf) software service framework for unmanned retail. The framework integrates visual...

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Bibliographic Details
Main Authors: Wang Wang, Ping Zhang, Changxia Sun, Dengchao Feng
Format: Article
Language:English
Published: Nature Portfolio 2024-08-01
Series:Scientific Reports
Online Access:https://doi.org/10.1038/s41598-024-71089-9