Prevention of failures in banking services
The banking sector is constantly growing, as is the competition and customer requirements that are steadily increasing in this industry. Even for banks that provide services of excellence, failures during the provision of services may occur. As a consequence, when services fail, banks suffer from an...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Centro Universitário ENIAC
2019-07-01
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| Series: | Revista Eniac Pesquisa |
| Subjects: | |
| Online Access: | https://ojs.eniac.com.br/index.php/EniacPesquisa/article/view/580 |