The effects of role stressors and emotional satisfaction on service quality: Moderating role of gender
<p>The objective of this research is to find out the effect of role ambiguity, role conflict, role overload, and work-family conflict on emotional satisfaction, the effect of emotional satisfaction on service quality, and gender moderation on the effect of emotional satisfaction on service qu...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Islam Indonesia
2016-04-01
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| Series: | Jurnal Siasat Bisnis |
| Subjects: | |
| Online Access: | http://journal.uii.ac.id/index.php/JSB/article/view/4402 |