Assessment of Passenger Satisfaction with Public Bus Transport Services: A Case Study of Lucknow City (India)
The main aim of this study is threefold. First, it tries to assess the passenger satisfaction with public bus transport services in the city of Lucknow in India. Second, it tries to examine the service quality attributes that influence the passenger satisfaction. Third, it tries to evaluate the rela...
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| Format: | Article |
| Language: | English |
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Sciendo
2016-12-01
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| Series: | Studies in Business and Economics |
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| Online Access: | https://doi.org/10.1515/sbe-2016-0039 |