PersoNet: A Novel Framework for Personality Classification-Based Apt Customer Service Agent Selection

PersoNet: A Novel Framework for Personality Classification-Based Apt Customer Service Agent Selection

Personality classification has garnered significant interest in psychology, computational social science, and Machine Learning (ML) due to its wide-ranging applications. This paper presents PersoNet, an innovative framework developed to identify personality types using the Myers-Briggs Type Indicato...

Full description

Bibliographic Details
Main Authors: Lidia Sandra, Harjanto Prabowo, Ford Lumban Gaol, Sani Muhamad Isa
Format: Article
Language:English
Published: IEEE 2024-01-01
Series:IEEE Access
Subjects:
Personality classification
deep learning
neural networks
natural language processing
BiLSTM network
MBTI dataset
Online Access:https://ieeexplore.ieee.org/document/10430165/

Internet

https://ieeexplore.ieee.org/document/10430165/

Similar Items