Managerial approaches, frameworks, and practices for business model application in public services management in the VUCA environment

Managerial approaches, frameworks, and practices for business model application in public services management in the VUCA environment

Significant gaps in public services management were highlighted when service-dominant logic emerged in services science, resulting in fundamental changes in attitudes. The business model application in public services was initiated by offering public service logic. However, this concept requires jus...

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Bibliographic Details
Main Authors: Gaule Egle, Jovarauskiene Donata, Petrauskiene Ruta, Pravalinskas Mindaugas, Rauleckas Rimantas
Format: Article
Language:English
Published: Sciendo 2023-09-01
Series:Engineering Management in Production and Services
Subjects:
business model
vuca environment
agile practices
design thinking approach
customer experience management
Online Access:https://doi.org/10.2478/emj-2023-0022

Internet

https://doi.org/10.2478/emj-2023-0022

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