Machine-learning based routing of callers in an Israeli mental health hotline
Abstract Background Mental health contact centers (also known as Hotlines) offer crisis intervention and counselling by phone calls and online chats. These mental health helplines have shown great success in improving the mental state of the callers, and are increasingly becoming popular in Israel a...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
BMC
2022-06-01
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| Series: | Israel Journal of Health Policy Research |
| Subjects: | |
| Online Access: | https://doi.org/10.1186/s13584-022-00534-9 |