A Study of Data Augmentation for ASR Robustness in Low Bit Rate Contact Center Recordings Including Packet Losses
Client conversations in contact centers are nowadays routinely recorded for a number of reasons—in many cases, just because it is required by current legislation. However, even if not required, conversations between customers and agents can be a valuable source of information about clients or future...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2022-02-01
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| Series: | Applied Sciences |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2076-3417/12/3/1580 |