TRIMATRA UNTUK MEMENANGKAN PERSAINGAN: VALUE, KUALITAS JASA, DAN DELIGHT
Emulation level which progressively tightened to cause every organization should be able to give superior value to customer. Organization should be able to give the service quality such as those which wanted by the customer, not solely pursuant to specification of organization. If this matter happen...
| Автори: | , |
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| Формат: | Стаття |
| Мова: | English |
| Опубліковано: |
Muhammadiyah University Press
2009-12-01
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| Серія: | Benefit Jurnal Manajemen dan Bisnis |
| Предмети: | |
| Онлайн доступ: | http://journals.ums.ac.id/index.php/benefit/article/view/1283 |
| Резюме: | Emulation level which progressively tightened to cause every organization should be able to give superior value to customer. Organization should be able to give the service quality such as those which wanted by the customer, not solely pursuant to specification of organization. If this matter happened, hence customer
not even fulfilled its requirement, farther customer will feel delight. Outcome of delight customer is customer loyalty. |
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| ISSN: | 1410-4571 2541-2604 |