Understanding the operating landscape of the global airline industry: A DEA integrated alternating conditional expectation approach

Purpose: This study investigates the relationships between service efficiency in 5 major cost centres (namely, business orientation, network coverage, physical resources, maintenance, repair and overhaul (MRO), and human resources) and profitability in the global airline industry. Design/methodolog...

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Bibliographic Details
Main Authors: Joyce Low, Kum Khiong Yang
Format: Article
Language:English
Published: OmniaScience 2019-10-01
Series:Journal of Airline and Airport Management
Subjects:
Online Access:http://www.jairm.org/index.php/jairm/article/view/126