Building up an IT Service Management System through the ISO 20000 Certification
This study prepared a foundation to provide high-quality services in a stable and effective way to meet the customer expectations, by building up and establishing an ISO 20000 certified IT service management system and protecting the information assets from various threats through effective system o...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Research Institute for Knowledge Content Development & Technology
2012-12-01
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| Series: | International Journal of Knowledge Content Development and Technology |
| Subjects: | |
| Online Access: | http://ijkcdt.net/xml/00649/00649.pdf |