Biometric-based self-service technology adoption by older adult: empirical evidence from pension fund sector in Indonesia

AbstractDigital transformation brings new perspectives for companies in managing their businesses. One is about how companies accelerate information and service processes by utilizing technology. Due to security factors, biometric-based self-service technology (SST) is becoming popular and preferred...

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Bibliographic Details
Main Authors: R. Amalina Dewi Kumalasari, Kusdi Rahardjo, Andriani Kusumawati, Sunarti Sunarti
Format: Article
Language:English
Published: Taylor & Francis Group 2024-12-01
Series:Cogent Business & Management
Subjects:
Online Access:https://www.tandfonline.com/doi/10.1080/23311975.2024.2325543