SERVICE PERFORMANCE DAN KEPUASAN SEBAGAI MODERATING VARIABEL TERHADAP LOYALITAS NASABAH PADA PT BPR LABUH GUNUNG PAYAKUMBUH
<p><em>This searched aims to determine how much influence of service peformance (X) and satisfaction (Z), simultaneously and partially to customer loyalty (Y) at PT. BPR Labuh Gunung Peyakumbuh, using data collection method that is in the form of questionnaire counted 98 respondents. In...
| Main Authors: | , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Lembaga Layanan Pendidikan Tinggi Wilayah X
2018-10-01
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| Series: | Jurnal Benefita |
| Subjects: | |
| Online Access: | http://ejournal.kopertis10.or.id/index.php/benefita/article/view/3472 |