Employing Fuzzy-weighted SERVQUAL, Refined-KANO, IPA, and QFD to Assess Service Quality in Vocational Higher Education
This research aims to evaluate the quality of vocational higher education services and determine which characteristics most influence service quality. The research used multiple service quality methods, including Fuzzy Weighted SERVQUAL, Refined Kano, Importance-Performance Analysis, and Quality Fun...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
LPPM Universitas Pendidikan Mandalika
2023-03-01
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| Series: | Jurnal Kependidikan |
| Subjects: | |
| Online Access: | https://e-journal.undikma.ac.id/index.php/jurnalkependidikan/article/view/7139 |