Understanding Customers’ Continuance Intentions Toward In-Lobby Self-Service Technologies

Understanding Customers’ Continuance Intentions Toward In-Lobby Self-Service Technologies

Drawing on service climate theory and insights from the literature on self-service technologies (SSTs) and customer participation, this study investigates the antecedents of customers’ continuance intentions toward in-lobby SSTs. Using data collected from 257 actual customers in the context of retai...

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Bibliographic Details
Main Authors: Mingfei Li, Shanshan Huang
Format: Article
Language:English
Published: Frontiers Media S.A. 2019-02-01
Series:Frontiers in Psychology
Subjects:
self-service technology
in-lobby
customer continuance intention
customer perceived service climate
customer satisfaction
customer readiness
Online Access:https://www.frontiersin.org/article/10.3389/fpsyg.2019.00332/full

Internet

https://www.frontiersin.org/article/10.3389/fpsyg.2019.00332/full

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