Efektivitas Pelatihan Pelayanan dalam Meningkatkan Pengetahuan Pelayanan, Kualitas Pelayanan, dan Kepuasan Pengguna Perpustakaan
This study was aimed to study the influence of service training can improve the knowledge, service quality, and the library user satisfaction. This study was conducted at state university libraries. This study was conducted by administrating quasi-experimentation towards two library groups. The expe...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Master of Psychology Degree, Faculty of Psychology and Socio-Cultural Sciences, Universitas Islam Indonesia
2017-05-01
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| Series: | JIP (Jurnal Intervensi Psikologi) |
| Online Access: | https://journal.uii.ac.id/intervensipsikologi/article/view/8121 |