Efektivitas Pelatihan Pelayanan dalam Meningkatkan Pengetahuan Pelayanan, Kualitas Pelayanan, dan Kepuasan Pengguna Perpustakaan

Efektivitas Pelatihan Pelayanan dalam Meningkatkan Pengetahuan Pelayanan, Kualitas Pelayanan, dan Kepuasan Pengguna Perpustakaan

This study was aimed to study the influence of service training can improve the knowledge, service quality, and the library user satisfaction. This study was conducted at state university libraries. This study was conducted by administrating quasi-experimentation towards two library groups. The expe...

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Bibliographic Details
Main Authors: Resekiani Mas Bakar, Fathul Himam
Format: Article
Language:English
Published: Master of Psychology Degree, Faculty of Psychology and Socio-Cultural Sciences, Universitas Islam Indonesia 2017-05-01
Series:JIP (Jurnal Intervensi Psikologi)
Online Access:https://journal.uii.ac.id/intervensipsikologi/article/view/8121

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