NITORI:

Nitori, a Japanese major furniture sales company, took the opportunity of a large-scale recall incident in 2007 to implement a strategy change, with product safety and quality management as its biggest theme, and actively conducted management and technological consulting for foreign manufacturers, i...

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Bibliographic Details
Main Author: Yuichi Washida
Format: Article
Language:Japanese
Published: Japan Marketing Academy 2020-01-01
Series:Maketingu Janaru
Subjects:
Online Access:https://www.jstage.jst.go.jp/article/marketing/39/3/39_2020.010/_html/-char/en
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author Yuichi Washida
author_facet Yuichi Washida
author_sort Yuichi Washida
collection DOAJ
description Nitori, a Japanese major furniture sales company, took the opportunity of a large-scale recall incident in 2007 to implement a strategy change, with product safety and quality management as its biggest theme, and actively conducted management and technological consulting for foreign manufacturers, in addition to promoting reformation of its corporate culture. As a result of these efforts, the company was able to increase sales and profits for the 32nd consecutive year, while achieving an overwhelming quantitative expansion to 576 stores worldwide. It has also won the Minister of Economy, Trade and Industry Award (the highest award) consecutively. From the perspective of how companies and their products and services coexist with society beyond the era of product liability, we can see the true figure of Nitori, that is different from its past image.
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spelling doaj.art-930050a966824469ac9768e5a699034d2022-12-22T04:42:10ZjpnJapan Marketing AcademyMaketingu Janaru0389-72652188-16692020-01-0139311612410.7222/marketing.2020.010marketingNITORI:Yuichi Washida0Professor, Graduate School of Business Administration at Hitotsubashi UniversityNitori, a Japanese major furniture sales company, took the opportunity of a large-scale recall incident in 2007 to implement a strategy change, with product safety and quality management as its biggest theme, and actively conducted management and technological consulting for foreign manufacturers, in addition to promoting reformation of its corporate culture. As a result of these efforts, the company was able to increase sales and profits for the 32nd consecutive year, while achieving an overwhelming quantitative expansion to 576 stores worldwide. It has also won the Minister of Economy, Trade and Industry Award (the highest award) consecutively. From the perspective of how companies and their products and services coexist with society beyond the era of product liability, we can see the true figure of Nitori, that is different from its past image.https://www.jstage.jst.go.jp/article/marketing/39/3/39_2020.010/_html/-char/enproduct safetyoverseas manufacturingsilent change problem
spellingShingle Yuichi Washida
NITORI:
Maketingu Janaru
product safety
overseas manufacturing
silent change problem
title NITORI:
title_full NITORI:
title_fullStr NITORI:
title_full_unstemmed NITORI:
title_short NITORI:
title_sort nitori
topic product safety
overseas manufacturing
silent change problem
url https://www.jstage.jst.go.jp/article/marketing/39/3/39_2020.010/_html/-char/en
work_keys_str_mv AT yuichiwashida nitori