A study on important factors influencing customer relationship management: A case study of Mobile service provider

Customers are considered as essential assets in any organizations including mobile services. During the past few years, mobile industry is growing rapidly and the competitions among business owners increases steadily. In this paper, we present an empirical investigation to find important factors inf...

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Bibliographic Details
Main Authors: Naser Azad, Shahram Hashemi
Format: Article
Language:English
Published: Growing Science 2013-04-01
Series:Management Science Letters
Subjects:
Online Access:http://www.growingscience.com/msl/Vol3/msl_2013_72.pdf