PENGARUH KOMPETENSI PEGAWAI, KOLEKSI, TATA RUANG PERPUSTAKAAN TERHADAP KEPUASAN PEMUSTAKA MELALUI KUALITAS PELAYANAN SEBAGAI MEDIATOR
This research is aimed to describe influence of staff competence, collection, and library layout design on patron’s satisfaction directly or indirectly through service quality. Based on the result of observation conducted at Technical Implementation Unit (UPT) Library of State University of Semarang...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Negeri Semarang
2018-03-01
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| Series: | Economic Education Analysis Journal |
| Subjects: | |
| Online Access: | https://journal.unnes.ac.id/sju/index.php/eeaj/article/view/22881 |