PENGARUH KOMPETENSI PEGAWAI, KOLEKSI, TATA RUANG PERPUSTAKAAN TERHADAP KEPUASAN PEMUSTAKA MELALUI KUALITAS PELAYANAN SEBAGAI MEDIATOR

PENGARUH KOMPETENSI PEGAWAI, KOLEKSI, TATA RUANG PERPUSTAKAAN TERHADAP KEPUASAN PEMUSTAKA MELALUI KUALITAS PELAYANAN SEBAGAI MEDIATOR

This research is aimed to describe influence of staff competence, collection, and library layout design on patron’s satisfaction directly or indirectly through service quality. Based on the result of observation conducted at Technical Implementation Unit (UPT) Library of State University of Semarang...

Full description

Bibliographic Details
Main Authors: Dian Arifiani, Wahyono Wahyono
Format: Article
Language:English
Published: Universitas Negeri Semarang 2018-03-01
Series:Economic Education Analysis Journal
Subjects:
Staff Competence
Collection
Library Layout Design
Service Quality
Patron’s Satisfaction
Online Access:https://journal.unnes.ac.id/sju/index.php/eeaj/article/view/22881

Similar Items

Similar Items