Analysis of Service Effectiveness and Operation Policy of Trans Metro Bandung (TMB) using Customer Satisfaction Index (CSI) and Fishbein Method

Analysis of Service Effectiveness and Operation Policy of Trans Metro Bandung (TMB) using Customer Satisfaction Index (CSI) and Fishbein Method

Bandung is a developing city. Focus on Areas of Service Effectiveness Analysis and Operational Policies of Trans Metro Bandung (TMB) Bandung City Using the Customer Satisfaction Index (CSI) and Fishbein Methods. Trans Metro Bandung (TMB) is one of the transportation options in the city of Bandung....

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Bibliographic Details
Main Authors: Galuh Ramadhan Mangku Praja, Fauzia Mulyawati, Hedy Rahadian, Ignatius Sudarnoso
Format: Article
Language:English
Published: Bandung: Prodi Manajemen FE Universitas Langlangbuana 2022-08-01
Series:Almana: Jurnal Manajemen dan Bisnis
Subjects:
Customer Satisfaction Index (CSI)
Fishbein Methods
Service
Trans Metro Bandung
Online Access:http://journalfeb.unla.ac.id/index.php/almana/article/view/1899

Internet

http://journalfeb.unla.ac.id/index.php/almana/article/view/1899

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