<strong>The management of the guests' emotions</strong><br><strong>DOI: 10.7784/rbtur.v6i3.478</strong>

<strong>The management of the guests' emotions</strong><br><strong>DOI: 10.7784/rbtur.v6i3.478</strong>

Some authors emphasize the importance of maximizing the positive emotions, so guests have a memorable experience, creating thereby a greater connection with the hotel. This article aims to analyze the management of the guests' emotions from the employee’s perspective, using a different methodol...

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Bibliographic Details
Main Authors: Franciele Cristina Manosso, José Manoel Gonçalves Gândara, Thiago Alves de Souza, Verena Bógea
Format: Article
Language:English
Published: Associação Nacional de Pós-Graduação em Turismo 2012-12-01
Series:Revista Brasileira de Pesquisa em Turismo
Subjects:
Emoções
Hóspedes
Gestão de hotéis
Design thinking
Recursos humanos.
Online Access:https://rbtur.org.br/rbtur/article/view/478

Internet

https://rbtur.org.br/rbtur/article/view/478

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