The impact of hotel employee satisfaction on hospitability performance
Purpose − The hospitality industry is characterized by the complexity of managing guest experiences, which forces human resources managers to find new ways of managing relationships with employees and guests. Good relations in an organization (often displayed by organizational culture) are the main...
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| Format: | Article |
| Language: | English |
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Faculty of tourism and hospitality management
2017-05-01
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| Series: | Tourism and Hospitality Management |
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| Online Access: | https://thm.fthm.hr/images/issues/vol23no1/7_LaskarinAzic |