Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network
Openfire is an open source IM network and a single unified application that meets the needs of chat reference and internal communications. In Fall 2009, the California State University San Marcos (CSUSM) Library began use of Openfire and other Jive software instant messaging technologies, to simulta...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
American Library Association
2012-09-01
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| Series: | Information Technology and Libraries |
| Online Access: | https://ejournals.bc.edu/ojs/index.php/ital/article/view/2241 |