Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network
Openfire is an open source IM network and a single unified application that meets the needs of chat reference and internal communications. In Fall 2009, the California State University San Marcos (CSUSM) Library began use of Openfire and other Jive software instant messaging technologies, to simulta...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
American Library Association
2012-09-01
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| Series: | Information Technology and Libraries |
| Online Access: | https://ejournals.bc.edu/ojs/index.php/ital/article/view/2241 |
| _version_ | 1828736853601157120 |
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| author | Ian Chan Pearl Ly Yvonne Nalani Meulemans |
| author_facet | Ian Chan Pearl Ly Yvonne Nalani Meulemans |
| author_sort | Ian Chan |
| collection | DOAJ |
| description | Openfire is an open source IM network and a single unified application that meets the needs of chat reference and internal communications. In Fall 2009, the California State University San Marcos (CSUSM) Library began use of Openfire and other Jive software instant messaging technologies, to simultaneously improve our existing IM-integrated chat reference software and implement an internal IM network. This case study describes the chat reference and internal communications environment at the CSUSM Library and the selection, implementation, and evaluation of Openfire. In addition, the authors discuss the benefits of deploying an integrated instant messaging and chat reference network. |
| first_indexed | 2024-04-12T23:34:00Z |
| format | Article |
| id | doaj.art-9550d71aca8e4b1aa2c9e6fc6e48d02d |
| institution | Directory Open Access Journal |
| issn | 0730-9295 2163-5226 |
| language | English |
| last_indexed | 2024-04-12T23:34:00Z |
| publishDate | 2012-09-01 |
| publisher | American Library Association |
| record_format | Article |
| series | Information Technology and Libraries |
| spelling | doaj.art-9550d71aca8e4b1aa2c9e6fc6e48d02d2022-12-22T03:12:12ZengAmerican Library AssociationInformation Technology and Libraries0730-92952163-52262012-09-0131342410.6017/ital.v31i3.22411987Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging NetworkIan Chan0Pearl Ly1Yvonne Nalani Meulemans2California State University, San MarcosPasadena Community CollegeCalifornia State University, San MarcosOpenfire is an open source IM network and a single unified application that meets the needs of chat reference and internal communications. In Fall 2009, the California State University San Marcos (CSUSM) Library began use of Openfire and other Jive software instant messaging technologies, to simultaneously improve our existing IM-integrated chat reference software and implement an internal IM network. This case study describes the chat reference and internal communications environment at the CSUSM Library and the selection, implementation, and evaluation of Openfire. In addition, the authors discuss the benefits of deploying an integrated instant messaging and chat reference network.https://ejournals.bc.edu/ojs/index.php/ital/article/view/2241 |
| spellingShingle | Ian Chan Pearl Ly Yvonne Nalani Meulemans Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network Information Technology and Libraries |
| title | Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network |
| title_full | Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network |
| title_fullStr | Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network |
| title_full_unstemmed | Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network |
| title_short | Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network |
| title_sort | extending im beyond the reference desk a case study on the integration of chat reference and library wide instant messaging network |
| url | https://ejournals.bc.edu/ojs/index.php/ital/article/view/2241 |
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