Call centre workers unite! changing forms of organisation and representation in the Portuguese and British Digital Economy
In the 21st century the introduction of digital technologies has been accompanied by a rise in precarious, cheap and vulnerable work. Call centres represent a part of the service sector that exemplifies many aspects of technological innovation, being one of the fastest developing forms of digitalise...
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| Format: | Article |
| Language: | English |
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Pluto Journals
2018-11-01
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| Series: | Work Organisation, Labour and Globalisation |
| Online Access: | https://www.scienceopen.com/hosted-document?doi=10.13169/workorgalaboglob.12.2.0079 |