46 PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS MELALUI KEPUASAN PASIEN PENGGUNA BPJS DI RAWAT INAP RSUD Dr. MOEWARDI
Quality of service is a form of service provided by service providers, in this case the hospital, the quality of these services will have an impact on patient satisfaction and loyalty. This study aims to analyze the impact of service quality on patient loyalty, analyzing service quality on satisfact...
| Main Authors: | , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Muhammadiyah University Press
2016-07-01
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| Series: | Jurnal Manajemen Dayasaing |
| Subjects: | |
| Online Access: | http://journals.ums.ac.id/index.php/dayasaing/article/view/2273 |