A Natural Language Processing and deep learning based model for automated vehicle diagnostics using free-text customer service reports

A Natural Language Processing and deep learning based model for automated vehicle diagnostics using free-text customer service reports

Initial fault detection and diagnostics are imperative measures to improve the efficiency, safety, and stability of vehicle operation. In recent years, numerous studies have investigated data-driven approaches to improve the vehicle diagnostics process using available vehicle data. Moreover, data-dr...

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Bibliographic Details
Main Authors: Ali Khodadadi, Soroush Ghandiparsi, Chen-Nee Chuah
Format: Article
Language:English
Published: Elsevier 2022-12-01
Series:Machine Learning with Applications
Subjects:
Customer service
NLP
CNN
BiLSTM
Claim validation
Classification
Online Access:http://www.sciencedirect.com/science/article/pii/S2666827022000998

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http://www.sciencedirect.com/science/article/pii/S2666827022000998

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