Structural modeling of dissatisfaction, complaint behavior, and revisiting intentions in hairdressing services

Structural modeling of dissatisfaction, complaint behavior, and revisiting intentions in hairdressing services

Abstract This study aims to present a comprehensive model that effectively explains dissatisfaction, complaint behavior, and revisiting intentions of hair service consumers through an empirical analysis. In order to empirically verify the conceptual model, a questionnaire was developed based on prev...

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Bibliographic Details
Main Authors: Hye Won Lee, Mi Young Kim
Format: Article
Language:English
Published: SpringerOpen 2020-02-01
Series:Fashion and Textiles
Subjects:
Hairdressing service
Dissatisfaction
Complaint behavior
Revisiting intentions
Online Access:http://link.springer.com/article/10.1186/s40691-019-0191-3

Internet

http://link.springer.com/article/10.1186/s40691-019-0191-3

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