Structural modeling of dissatisfaction, complaint behavior, and revisiting intentions in hairdressing services
Abstract This study aims to present a comprehensive model that effectively explains dissatisfaction, complaint behavior, and revisiting intentions of hair service consumers through an empirical analysis. In order to empirically verify the conceptual model, a questionnaire was developed based on prev...
Main Authors: | Hye Won Lee, Mi Young Kim |
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Format: | Article |
Language: | English |
Published: |
SpringerOpen
2020-02-01
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Series: | Fashion and Textiles |
Subjects: | |
Online Access: | http://link.springer.com/article/10.1186/s40691-019-0191-3 |
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