Introducing a Cross-Functional, Customer-Oriented IT-Cooperation-Model Supplementing ITIL
Purpose: Organising the processes of an IT department based on the ITIL framework is a common practice within companies that seek effective and efficient management of their IT incidents and problems. Although ITIL gives structure and guidance to a certain extent, we discovered several issues which...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
International School for Social and Business Studies
2022-01-01
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| Series: | International Journal of Management, Knowledge and Learning |
| Subjects: | |
| Online Access: | https://toknowpress.net/submission/index.php/ijmkl/article/view/60 |