Turizm Sektöründe Tüketicilerin Şikayetlerini Bildirme Eğilimleri( Consumers’ Intentions to Report Their Complaints in the Tourism Industry)
Consumer complaints are an important factor for service providers; effective handling of consumer complaints can be a key to acquiring loyal customers. However, despite the abundance of studies on customer complaints regarding goods and service products of hotels and restaurants, there is a lack of...
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| Format: | Article |
| Language: | deu |
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Celal Bayar University
2007-01-01
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| Series: | Yönetim ve Ekonomi |
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| Online Access: | http://www2.bayar.edu.tr/yonetimekonomi/dergi/pdf/C14S12007/MK.pdf |