The impacts and success factors of a work-from-home service-learning internship during COVID-19
Purpose – COVID-19 has changed the way we teach and learn, including service-learning (S-L). This study examines the impacts of the work-from-home (WFH) mode on the work performance and learning outcomes of student interns on an eight-week S-L internship programme, and the key factors in terms of it...
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| Format: | Article |
| Language: | English |
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Emerald Publishing
2021-09-01
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| Series: | Journal of Work-Applied Management |
| Subjects: | |
| Online Access: | https://www.emerald.com/insight/content/doi/10.1108/JWAM-01-2021-0003/full/pdf?title=the-impacts-and-success-factors-of-a-work-from-home-service-learning-internship-during-covid-19 |
| _version_ | 1797996783918383104 |
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| author | May Mei Ling Wong Ka Hing Lau Chad Wing Fung Chan |
| author_facet | May Mei Ling Wong Ka Hing Lau Chad Wing Fung Chan |
| author_sort | May Mei Ling Wong |
| collection | DOAJ |
| description | Purpose – COVID-19 has changed the way we teach and learn, including service-learning (S-L). This study examines the impacts of the work-from-home (WFH) mode on the work performance and learning outcomes of student interns on an eight-week S-L internship programme, and the key factors in terms of its success. Design/methodology/approach – A qualitative research methodology is adopted by interviewing nine student interns and four supervisors from three community partner organisations (CPOs) to understand their experiences of how the WFH mode has impacted intern work performance and learning outcomes. Thematic analysis is used for the data analysis. Findings – The interns uncover a number of negative WFH impacts on the S-L internship, including ineffective communication and management practice, low work efficiency and quality, a lack of task variety and learning opportunities and distractions in the home environment. Furthermore, five critical factors for WFH success are also identified, including prior preparation, effective communication systems, personal motivators at work, the nature of the job in relation to it being suited to the WFH mode, and organisational support. Originality/value – The study examines impacts on student work performance and learning outcomes in an S-L summer internship programme operating under the WFH mode as a result of the COVID-19 pandemic. Key success factors and practical recommendations have been developed for enhancing the future success of S-L internships operating under the WFH mode. |
| first_indexed | 2024-04-11T10:22:55Z |
| format | Article |
| id | doaj.art-98421c98d762499bbd8e848688ded5e2 |
| institution | Directory Open Access Journal |
| issn | 2205-2062 2205-149X |
| language | English |
| last_indexed | 2024-04-11T10:22:55Z |
| publishDate | 2021-09-01 |
| publisher | Emerald Publishing |
| record_format | Article |
| series | Journal of Work-Applied Management |
| spelling | doaj.art-98421c98d762499bbd8e848688ded5e22022-12-22T04:29:41ZengEmerald PublishingJournal of Work-Applied Management2205-20622205-149X2021-09-0113228430110.1108/JWAM-01-2021-0003668964The impacts and success factors of a work-from-home service-learning internship during COVID-19May Mei Ling Wong0Ka Hing Lau1Chad Wing Fung Chan2Department of Management, Lingnan University, Hong Kong, ChinaOffice of Service-Learning, Lingnan University, Hong Kong, ChinaOffice of Service-Learning, Lingnan University, Hong Kong, ChinaPurpose – COVID-19 has changed the way we teach and learn, including service-learning (S-L). This study examines the impacts of the work-from-home (WFH) mode on the work performance and learning outcomes of student interns on an eight-week S-L internship programme, and the key factors in terms of its success. Design/methodology/approach – A qualitative research methodology is adopted by interviewing nine student interns and four supervisors from three community partner organisations (CPOs) to understand their experiences of how the WFH mode has impacted intern work performance and learning outcomes. Thematic analysis is used for the data analysis. Findings – The interns uncover a number of negative WFH impacts on the S-L internship, including ineffective communication and management practice, low work efficiency and quality, a lack of task variety and learning opportunities and distractions in the home environment. Furthermore, five critical factors for WFH success are also identified, including prior preparation, effective communication systems, personal motivators at work, the nature of the job in relation to it being suited to the WFH mode, and organisational support. Originality/value – The study examines impacts on student work performance and learning outcomes in an S-L summer internship programme operating under the WFH mode as a result of the COVID-19 pandemic. Key success factors and practical recommendations have been developed for enhancing the future success of S-L internships operating under the WFH mode.https://www.emerald.com/insight/content/doi/10.1108/JWAM-01-2021-0003/full/pdf?title=the-impacts-and-success-factors-of-a-work-from-home-service-learning-internship-during-covid-19work-from-homeservice-learning internshipremote/off-site internshipwork performance impactlearning outcomes |
| spellingShingle | May Mei Ling Wong Ka Hing Lau Chad Wing Fung Chan The impacts and success factors of a work-from-home service-learning internship during COVID-19 Journal of Work-Applied Management work-from-home service-learning internship remote/off-site internship work performance impact learning outcomes |
| title | The impacts and success factors of a work-from-home service-learning internship during COVID-19 |
| title_full | The impacts and success factors of a work-from-home service-learning internship during COVID-19 |
| title_fullStr | The impacts and success factors of a work-from-home service-learning internship during COVID-19 |
| title_full_unstemmed | The impacts and success factors of a work-from-home service-learning internship during COVID-19 |
| title_short | The impacts and success factors of a work-from-home service-learning internship during COVID-19 |
| title_sort | impacts and success factors of a work from home service learning internship during covid 19 |
| topic | work-from-home service-learning internship remote/off-site internship work performance impact learning outcomes |
| url | https://www.emerald.com/insight/content/doi/10.1108/JWAM-01-2021-0003/full/pdf?title=the-impacts-and-success-factors-of-a-work-from-home-service-learning-internship-during-covid-19 |
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